Wellington Airport – Smoothly Transforming Operational Efficiency

Background 

Wellington Airport, a key international hub for national and international travel hosting 5.5 million passengers in 2024*, prides itself on operational excellence and compliance. To enhance its operational efficiency and maintain compliance with ever-evolving aviation regulations, Wellington Airport partnered with OneReg.  

Delayed departures… 

Before implementing OneReg in 2023, Wellington Airport encountered some significant operational challenges: data management within the existing system was cumbersome, with unsorted lookup forms and inefficient data presentation. 

For Occurrence Reporting, the system required improvements for better accuracy and usability in reporting occurrences. Additionally, enhancements were needed, including better colour coding for incident increases and managing subtasks without creating new forms. 

There were user interface problems with scrolling and navigation, such as the back button causing unintended scrolling, and incorrect manager display due to caching problems. 

The airport team was also looking for more status and release information, improved graphs, a more effective risk register, and better controls management. 

Taxi and Take Off 

Working with Chris Fox, Manager Safety & Quality Assurance at Wellington Airport, OneReg provided comprehensive solutions to address these challenges: 

Enhanced Data Management: 

• Implemented sorting capabilities in lookup forms 
• Improved data presentation with better graphs and comparison tools 
• Introduced a table format for actions taken, replacing the previous text field format 

Wildlife and Occurrence Reporting: 

• Fixed issues with polygons not displaying correctly on heat maps 
• Enhanced occurrence reporting functionalities for greater accuracy and ease of use 

 Dashboard Improvements: 

• Updated dashboards with intuitive colour coding (eg red for an increase in incidents) 
• Added a checklist function to manage subtasks without needing new forms 

 User Interface Enhancements: 

• Resolved scrolling and navigation issues, ensuring a smoother user experience 
• Fixed bugs in the organisation hierarchy to display the correct manager 

Feature Implementation: 

• Added new status and release information features 
• Introduced a new field item in forms to streamline action item additions 
• Enabled Active Directory integration for easier user management 

Smooth Operations 

The implementation process involved close collaboration between Wellington Airport’s team and OneReg's support and development teams. Regular quarterly business reviews (QBRs) and data group meetings ensured that the system met the airport's evolving needs.  

Feedback from the staff was overwhelmingly positive, highlighting significant improvements in operational efficiency and compliance readiness. 

Flying High… 

The implementation of OneReg at Wellington Airport led to several notable outcomes: 

• Greater visibility of safety metrics and data 
• Ease of reporting (particularly in the field) 
• Desire to better track our daily operational tasks were being completed
• Enhance the tracking of findings relating to audits, investigations and change of management
• Enabling access to all of our staff via a modern, cloud-based system with single sign on ability
  
  

  One further notable benefit the airport has realised is the introduction of OneReg across the whole of the organisation, with access provided to all of our corporate teams (the previous system was largely only used by operational teams). This has further enhanced participation of all staff in the airport’s safety system – as an example, then the senior leadership team is completing the outcomes of safety observations. 

  "OneReg has transformed our operational efficiency and compliance management. The user-friendly interface and proactive support from the OneReg team have been invaluable. We can now manage our data more effectively and ensure ongoing compliance with ease. Additionally, OneReg has further enhanced this since we have rolled it out to our shift teams, who are they key reporters of safety related data." Chris Fox Manager Safety & Quality Assurance, Wellington Airport. 

Conclusion 

OneReg has significantly improved Wellington Airport's operational efficiency and compliance management. The airport now enjoys a robust, user-friendly system that supports its commitment to operational excellence.  

The successful implementation at Wellington Airport demonstrates OneReg’s capability to address complex operational challenges and deliver tangible benefits to its users. Chris adds “We found the OneReg team very supporting during the implementation phase”. 

With OneReg, Wellington Airport has reduced operational drag and is well-positioned to navigate the complexities of aviation compliance with confidence. 

*Stats at 31 March 2024 – Source: Wellington Airport Annual Review 2024